Customer Resource Management (CRM) software is a vital tool for any business that deals with clients or customers. It is especially relevant in the retail arena, as customers are the central point of such businesses, and customer related data needs to be integrated with other data like sales and inventory to ensure the best service.
CRM is important whether you are a small business or a large enterprise. When you are dealing directly with customers you need and build a relationship with them for repeat business. You must also provide excellent support and send them targeted promotions according to their likes, dislikes, and buying trends.
A CRM application can integrate lots of modules for different needs according to the number of users and the salesforce management complexity.
Large enterprises usually have a robust IT infrastructure, development team, and trained professionals to manage resources efficiently. For these businesses, an in-house proprietary CRM system or a CRM application is the best choice.
For small to mid-size businesses, CRM in the form of SaaS or cloud-based service would be ideal. This eliminates the need to invest in a lot of hardware and networking infrastructure. The service provider will set up the necessary storage and databases for you in their own facility.
Cloud-based solutions are scalable and you can expand your database as your business grows. Just be sure to spend some time in researching CRM solutions before you choose the SaaS provider.
Many CRM services also have other modules for handling inventory, sales, accounting etc. They are built to optimally work with each other, sharing data and processes without compromising security.
Even if you purchase other modules from a different vendor, these solutions all have APIs that let you smoothy connect with each other. You can be assured of good integration across departments so that the data can be organized and analyzed according to different needs, to benefit the overall business operations.
While you can choose the CRM according to your business size and current needs, ensuring scalability is also important. You should determine your main goals and choose your CRM Software accordingly.
For instance, if you want a solution that can help your sales and support teams, choose a Salesforce CRM. Pipedrive is a good example of a sales CRM. These analyze leads and select prospective buyers. They can facilitate targeted emails, phone contacts and other campaigns along with after sales support and service.
An operational CRM helps you keep track of all customer data including contact details, buying patterns, inquiries about products or services, feedback, and other related data. This helps determine which products the customer would be interested in next. Create targeted emails and other strategies for repeat business.
There is campaign management CRM software that helps you design, track, analyze and report on the effectiveness of marketing campaigns. Collaborative CRMs let you share customer-related data across different departments to help streamline processes and devise better business strategies.
Bitrix24 is a collaborative CRM tool, It enables the organization to collect and collate customer information across various departments like marketing, sales, technical support etc.
For deeper insights into your customer base, go for Analytical CRMs. They can access data from various sources like your salesforce data and customer data, determine the main demographics of your customers, their major preferences etc. These can be fed into Campaign Management CRMs to design better marketing strategies.
When purchasing your CRM Software, be sure that they are mobile ready. Social media capabilities like the ability to integrate with social media APIs to track customer activity and information on these websites is also extremely important.
Most CRM Software combine different capabilities in a single solution. Just go through the features and functionalities offered in the CRM suites that you shortlist, and choose the best one for your needs.
Are you old school and miss playing the fun board games and toys you played as a kid? Are you already bored of spending hours playing the same set of online games with your peers?
If you nodded to both the questions, then you might be interested to know that it is not late. You can still give a break to your online games and have a sleepover with your friends where you enjoy some of the best classic board games of all time.
Are you not sure which board games to start with? Here is a list of some fun board games that you can give a shot at:
• Chinese Checkers
Created in German, this board game can be played by two, three, or six people. For playing this game, you need the traditional Chinese checkerboard, which is in the shape of a six-pointed star. The six-pointed star consists of holes that have six different colours of marbles in them. The inside of the board has a hexagon with holes. The game is quite simple, using the single step or hop-over-a-piece method, you must move your pieces to the corner of the pointed star opposite you, called the “home”.
This game is not everyone’s idea of fun but for all those nerds out there, you are in for some real fun.
• Apples to Apples
This game consists of two decks of cards, one consisting of Things and the other of Description. It unfolds by a player drawing a Description card from the pack. He/she must show the card to the other players and they then pick a Thing card among their cards that best describes the description. After this, all the players secretly place the card on the table face down. The active player then turns all the cards and chooses one Thing card that best suits the Description card. The winner gets to keep the Description card and play as an active player in the next round.
The winner here is the person who has the maximum number of Description cards.
This is a popular board game that is played even today by adults and children alike. It is a drawing guessing game. Two teams play this game, wherein in every turn the team players try to guess the specific word that their fellow player is trying to convey. The game board has tiles that tell you the category you need to draw. The drawer picks up a card from the deck, then draws a word that corresponds to the category on which the team’s marker is.
For this game, you will require muscles more than brains . The game is played on a big plastic mat that has colored circles. There is a spinner attached to this game mat. The spinner has four sections: left foot, right foot, right hand, and left foot, which then have red, blue, green, and yellow labels.
In this game, the players are supposed to put their feet and hands in absurd positions which will eventually make everyone fall.
• Risk Board Game
It is a game full of strategies, conflict, and planning. The board on which the game is played is interesting in itself. It consists of a political map of the earth, with six continents divided into 42 territories.
Now let’s get to the basic gameplay. You might have figured till now that the goal of every player is to capture the whole world and eliminate other players in the process. Each player gets an allotted territory and colored territory card of different sizes, representing the army troops. The game is taken forward by attacking and defending territories turn by turn according to the dice roll.
Note that this game can go for hours and sometimes even days until one person wins.
So, which one of the above is your favorite?
Too much of juice and too little milk could be the reason of lack of calcium in kids. Over processed or fast food is calorie dense but it is nutritionally skimpy. Here is a brief list of nutrients and the food products they are found in abundant that can be a good source of power for your kids and improve their immunity.
Calcium: It is crucial for a child to get habitual of eating calcium rich foods. Calcium rich foods are loaded with vitamin D. This helps in making their bones strong and prevent type one diabetes and other diseases. Some of the best sources of calcium are cheese, yogurt, milk, fortified foods like cereals, waffles and soy milk.
Vitamin E: A great source of antioxidants, vitamin E helps in repairing damaged cells. Kids are deprived of their daily dose of vitamin E because of the fat-free or low fat foods we give our kids to keep them from gaining those unhealthy pounds. The best source of vitamin E are avocado, nuts, peanut butter, wheat germ and spinach.
Fiber: Including high fiber diet in your kid meals helps protect them from various chronic diseases later in life.
Different pediatricians have different recommendations as to how many grams of fiber a kid’s meal should include. Generally, the amount of fiber equivalent to two slices of whole-grain bread, a cup of strawberries and a cup of brown rice is ideal for daily fiber intake. However, you should include the amount of fiber recommended by your pediatrician. Some rich sources of fiber include high fiber cereals, beans, lentils, chickpeas, whole-grain bread, oatmeal, popcorn, nuts, ground flaxseed, sweet potatoes green peas etc.
Potassium: Potassium is a key nutrient in maintaining blood pressure and healthy fluid balance in the body. Pistachios have the highest content of potassium of all the nuts. Kids who are not allergic to nuts can consume them by making trial mix by tossing some unshelled nuts with dried apricots. Some of the best sources of vitamin E include bananas, oranges, white and sweet potatoes, yogurt, cantaloupe, tomatoes and fishes such as cods.
Iron: Deficiency of iron is common among overweight children, who may have high calorie but a nutrient-poor diet. Iron helps red blood cells carry oxygen throughout the body. It also plays an important role in brain development in kids. Some of the best sources of Iron include shrimp, beef, chicken, beans, fortified hot and cold cereals etc.